Calling a Lyft or Uber has become the norm within the last 10 years. It’s a great option when you need a ride to or from the airport. Or you need a ride to or from anywhere especially in a different city than your own.
The premise is simple. Order a Lyft from the app and a random car will come and pick you up and take you to where you need to go. Payments are made through the app. Usually, there’s some identifying information about the driver and car. That’s it.
Even with this great invention, there are many loopholes for danger. Like, the story about the driver robbing the house of someone that went out of town. Or the story of women being raped by drivers. Even the story about the late Samantha Josephson.
Either way, Lyft has taken some time to review their options for emergencies and make it easier for passengers to signal for help. Article here.
- Lyft is stepping up its and introducing a panic button for riders who need to call 911.
- It’s just one of several new safety initiatives the ride-sharing app announced Tuesday, following outrage over the death of a University of South Carolina student.
- In April, 21-year-old Samantha Josephson was killed after she mistakenly got into a car she thought was her Uber ride.
- Following the incident, lawmakers in South Carolina passed a bill requiring Uber, Lyft and other ride-sharing drivers to have a lighted sign to clearly identify their vehicles.
- In-app 911 access was first introduced by Uber last year.
- In September, Lyft introduced an in-app 911 button for drivers to get quick emergency assistance.
- The company is now rolling out the feature for riders as well.
- “Lyft is relentlessly focused on finding new ways to further strengthen safety measures on our platform,” Mary Winfield, Lyft’s Head of Trust & Safety, said.
- The panic button isn’t the only new feature. Lyft is making license plate numbers larger and more prominent in its app, offering sexual harassment prevention education to all drivers and riders and requiring riders who rate a driver less than four stars to justify the rating with additional details.
- The new features will roll out in the coming months.
- Lyft has a 24/7 support line for emergencies and Uber does as well in more than a dozen major cities.
- Both companies also urge riders to double-check all information about its drivers, including the driver’s name, photo, vehicle and license plate.
Word of Advice:
There’s obviously no Rant in my Spirit for something that will be helpful to people using Uber and Lyft moving forward.
I just wonder why someone had to lose their life before this was considered? I mean, having a light that clearly identifies people working for Uber or Lyft should have been something that was automatic just like there are buses and cabs that are clearly marked.
I mean, I guess. However, I just don’t understand the culture of reactive instead of being proactive.
Anyway, I am going to say that while I believe being clearly marked should have been a GIVEN for people getting into cars with strangers, I will say that at least they realize the seriousness of this now and are taking steps to rectify it.
With the introduction of the panic button and other ways to clearly identify drivers, I believe that another incident, like the one that the late Samatha Josephson experienced, will be more likely to be avoided.